The Emergency Clinic for Animals

The experienced and caring staff at the Emergency Clinic for Animals provides the highest level of service possible for animals in need of urgent medical attention. In this business, lives depend on the skilled staff members and the technology they use to help administer their critical care 24 hours a day, 365 days a year.  So when the Emergency Clinic for Animals needed to streamline their communication with their customers and partner veterinary clinics, they chose Yahara Software and Concentre Communications.

Challenge

The Emergency Clinic for Animals (ECA) administers care to a wide variety of animals in need of urgent medical attention and has to collaborate closely with area veterinary clinics for patient history and follow-up care.  ECA needed an online system for sharing patient records to replace the existing process, which involved faxing documents to veterinary clinics.  The existing process was time-consuming and an administrative hassle.  They also wanted a new website for communicating with existing and potential new customers.

Solution

Yahara Software delivered a new website that accomplished both goals:  
public-facing information is readily available with a user-friendly interface, and patient data is now available online via a secure log-in.

Why Yahara Software?

As the Emergency Clinic for Animals evaluated their options for a technology partner, it became clear that the level of technical experience with the Yahara Software developers combined with the creative capabilities of Concentre Communications made this unique team the best choice to deliver the projectrequirements on time and within budget.

Business Value

The new site enables the Emergency Clinic for Animals to be more responsive to their customers and collaborating veterinary clinics.  Rather than faxing documents back and forth, the information is now readily available online.  The redesigned site also presents a more positive image for existing and potential new customers, and differentiates ECA from their competitors by demonstrating a higher level of customer service and efficient use of technology to serve their patients.

Key Components

The development for this project was done in the open source DotNetNuke environment and Microsoft ASP .NET.  Microsoft SQL Server was used as the data repository for the system.

Business Partner

Concentre Communications Madison, Wisconsin.