Streamlined Support

Managed DevSecOps & Cloud Support

Eliminate cloud waste and fortify your organization against security breaches. A dedicated Yahara Software team will ensure your cloud environments are monitored, patched, and secured. 

Talk to Our Team
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Monthly Retainer

DevOps and security operations in a single, predictable monthly retainer.

 

Rapid Response

All tickets are acknowledged within one business hour.

Any Environment

AWS, Azure, Google Cloud, on-premises, and hybrid infrastructure.  

Is this the right fit?

Built for Organizations That Want A Hands-Off Solution

Most organizations don't have the bandwidth to continuously manage their growing cloud environments or properly secure them against breaches. According to Flexera's State of the Cloud Report, 29% of cloud spending is wasted, and that figure is steadily increasing.

DevSecOps management is proven to do more to reduce costs and costly security breaches than any other method.

This is a good fit for organizations that:
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Face Compliance

 SOC 2, HIPAA, and ISO 27001 all require evidence of ongoing monitoring, vulnerability management, and incident response. This service produces that evidence as a byproduct of doing the work. 

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Need Additional Support

 Your engineers spend their weeks on monitoring, patching, and firefighting while the improvement backlog keeps growing. We take the operational load so they can take the roadmap. 

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Need an Ops Team

 You need a documented support process, but hiring and staffing a full ops or SecOps team isn't realistic. We provide both. 

What's Included

DevOps and Security Operations Combined

Everything below is part of the base retainer. No security add-on, no separate contract. You receive a team that covers how your environment runs and how its protected. 
 

DEVELOPMENT OPERATIONS

Keeping Your Environment Healthy

The daily operational work that keeps systems running, current, and recoverable.

 

SECURITY OPERATIONS

Keeping Your Environment Protected

The security practices most teams know they need but rarely have the bandwidth to sustain.

How The Engagement Works

 

1

Structured ramp-up before go-live

Before support goes live, we work alongside your team and any existing providers to transfer knowledge, document workflows, configure the service desk, build runbooks, and run support drills that prove escalation paths work — so day one isn't a discovery exercise.

2

Ongoing support with real coverage

Business-hours support runs Monday through Friday. Submit issues through a web portal or email, and every ticket is acknowledged within one business hour. After-hours coverage is available for critical outages and incidents.

3

Documented SLAs on every ticket

Every issue is classified into one of four priority tiers — Critical, High, Medium, Low — each with defined response, triage, and resolution goals. SLA (Several Level Agreement) compliance is tracked on every ticket, and the full breakdown is spelled out in your Statement of Work.

4

Monthly reporting and regular check-ins

One consolidated monthly report covers everything worked, open items, recommendations, and hours used against your retainer. Touch-base meetings and retrospectives run on a cadence your team sets at kickoff.

 

The Value It Brings to Your Organization

Predictable Cost

 A fixed monthly retainer replaces unpredictable break-fix billing. You know your infrastructure support cost before the month begins. 

 

Dedicated Coverage

 Support from a team that knows your environment and your team.

Structured SLAs

 Every issue is acknowledged, triaged, and resolved against a documented SLA with four priority tiers, from Critical to Low. 

Security Included

Vulnerability management, incident response, hardening, and threat hunting are included in the same retainer.

Monthly Visibility

Consolidated reports show exactly what was completed, what was found, and where recommendations stand.

Institutional Knowledge

Process documentation and architecture knowledge are maintained for you, which reduces key-person risk and speeds up incident recovery.

Investment

One Fixed Monthly Retainer

Pricing reflects the size and complexity of your environment and the monthly hours needed to support it. You get the full DevOps and SecOps scope for a fixed monthly cost, with the flexibility to adjust as your needs change. 

 

 

 

Fixed monthly retainer with a defined hour allocation
Additional hours at a pre-agreed rate
Annual agreements with automatic renewal
Adjust monthly hours with 30 days' notice

 
 

FAQ

Common questions about Yahara's managed DevSecOps and cloud support services. 

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Get The Support You Need

 Tell us about your environment and we'll walk you through what a managed engagement would look like.